Customer Payments

Payment must be made prior to dispatch. We only accept paypal payment method at present.
Full payment must be received into our paypal account.  The Witchcraft Emporium reserves the right to suspend any future deliveries until the full payment is received.
Until payment is received in full, the goods will remain the property of The Witchcraft Emporium. We reserve the right to recover any goods at the expense of the customer for any goods which have not been paid for.


Returns

The customers right to return goods is protected under the EU Distance Selling Directive.
All breakages/damages etc. must be reported by email, with supporting images within 3 working days of receipt of the order.
Where the customer is entitled to a refund, we will credit the customerís account within 30 days.
The customer is responsible for the cost and risk of loss or damage when returning the goods (unless otherwise agreed prior with The Witchcraft Emporium), we therefore recommend postal insurance is taken to cover the value of goods in transit.


This cancellation policy does not affect the customerís rights when
we are at fault - for example, if goods are faulty or mis-described.
Any goods returned should be in saleable condition in unmarked boxes, unless otherwise agreed with The Witchcraft Emporium
Any goods returned by the customer without the prior written consent from The Witchcraft Emporium will be subject to a £50 or 25% stock value handling fee, whichever is greater.
Under no circumstance does The Witchcraft Emporium offer a sale or return, or exchange policy.


Warranty and Liability

We shall not be held liable for any failure or delay in delivering the Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as act of God or those of a third party.
We shall not be held liable for third party misrepresentations of The Witchcraft Emporium products or third party fraudulent misrepresentations.